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We suggest that you first call our toll free number at 1-877-NBTampa (1-877-628-2672) to verify that the model and size that you would like to order is available for shipping. If it is not in stock, we cannot ship Overnight or 2nd Day Air.

Sometimes there is little we can do. However, we do work with a large network of distributors and, at times, can track down the shoe you need. Call us TOLL FREE: 877-628-2672 and we will try to assist you.

This can happen, but do not worry. First, contact us TOLL FREE: 877-628-2672 to determine if the correct size is available. If the shoe is in stock, we can put it aside for you. We will then give you an authorization code to simply ship the shoes back to us (usually costs less than $5) with a copy of your receipt and we will ship you the new size. If we're unable to locate the size you need and another suitable shoe will not do, then simply return the shoes for a full refund (less the shipping charges incurred.) If the shoes do not fit, please do not wear them. Any shoe that is returned must be in new condition and returned within our 30 day return policy timeframe.

As with all merchandise, this can happen occasionally. New Balance Tampa stands behind the quality of all their products. Simply contact us TOLL FREE: 877-628-2672 for a return authorization code, return the shoes with a copy of your receipt, and New Balance Tampa will ship you another pair.

New Balance® recognizes that feet come in all shapes and sizes, and that shoes that fit better, perform better. Therefore, the company offers all in-line styles in up to five widths, from narrow AA to an extra wide EEEE.

New Balance Tampa owns and operates multiple New Balance® Concept stores. Our main store is located at 211 West Shore Plaza Tampa, FL 33609.

We use cookies in connection with the "Shopping Cart" on the New Balance Tampa Web site. When someone visits our site we create a cookie so that when an item is placed into the basket we will have a way to identify your items. The New Balance Tampa website requires Cookies to be turned on if you're going to purchase items. Here's our Cookies policy.

Our license with New Balance® only allows New Balance Tampa to fill orders in the United States. You may visit http://www.newbalance.com to find an authorized New Balance® licensee in your country.

If the shoe is in stock we ship it right away. If an out of Stock situation occurs ordering the shoe in may take up to 5 days. Once received, Ground Freight can take 3-5 days depending on how far you are from Tampa. If you need quicker delivery, we offer 2-Day Air for $19.95 per pair of shoes or 1-Day Air for $32.95 or S36.00 depending on the delivery time (each additional pair of shoes for 1 or 2 day air orders will be $9.95 per shoe). Once your order ships you will receive an email detailing the Freight Tracking Numbers. Here's our Shipping Policy.

Call us TOLL FREE: 877-628-2672. We are here from Monday - Saturday 10am to 9pm (EST) Sunday 12pm to 5pm(EST). You can also contact us by email here.

You bet! Call us TOLL FREE: 877-628-2672 to place your order. Have the following information ready to expedite the process: shoe model number, size, width, customer name, address (explanation required if shipping address differs from the credit card address), email address, phone number, credit card number, credit card expiration, and the name on the credit card.

We will not sell, rent, or give our customer information to anyone. We occasionally like to offer email specials to our opted in customers. And if you do not wish to receive special announcements from us, we will promptly remove you from our mailing list as well.