New Balance Tampa Return Policy

To Return Products you MUST first call our store to obtain a Return Authorization Number. The Toll Free Number is 877-628-2672. Returns will not be accepted without a Return Authorization Number written clearly on the outside of the Return Package. Questions? Email us: Support.

Merchandise must be returned within thirty days of purchase, unworn and in the original packaging. Return shipping costs are the responsibility of the customer. All credits will include original product cost, deducting only $4.99 which represents a small portion of the total shipping cost incurred with UPS. Please include a note explaining why the product is being returned.

All Returns, Exchanges and Refunds must be shipped to:
New Balance Tampa
211 West Shore Plaza Tampa, FL 33609

If you are not satisfied with the fit of your new shoes or apparel, New Balance Tampa will exchange them for a different size. Please make sure to enclose a copy of your receipt and identify the replacement size.

If you have any questions, we will be glad to help you. Call us TOLL FREE: 877-628-2672.